General Terms and Conditions

Terms and

Status 22.03.2017

Dear visitors to the “World of Poisons”, so that your visit to us is an unforgettable experience for everyone experience, we would like to ask you to be considerate of other visitors and of the special needs of our animals. In addition, we ask you to read the information contained in our General Terms and Conditions (T&Cs) in order to avoid misunderstandings and to avoid and to prevent violations.


The premises of the “World of Poisons” are private property. We exercise domiciliary rights for the premises. The instructions of employees to maintain operations or to enforce the GTC must be complied with at all times. Violations of the T&Cs or instructions issued by employees will generally result in a warning and, in the event of recurrence and in serious cases, a ban from the premises. The significant cases include in particular

  • Willful damage to property, vandalism
  • The threat and use of physical violence
  • Theft & rioting
  • Contamination of the premises
  • Insulting and abusing visitors and staff
  • Carrying weapons and objects that can be used as weapons
  • Carrying and consuming drugs and alcohol
  • Begging
  • Bringing exotic animals of any kind with the intention of selling them.

Anyone who does not leave the building despite being asked to do so by the staff must expect to be charged with trespassing. The entrance fee will not be refunded in these cases. We do not assume any supervisory duties towards persons in need of supervision. Inform the persons entrusted to your care about the GTC before the visit. We urge you to fulfill your duty of supervision in order to prevent accidents, damage, etc. from the outset. In the case of visitor groups with persons requiring supervision, the person in charge of the group who is responsible for supervision is obliged to inform the “World of Poisons” of their name, the institution or school to which the group belongs and the mobile phone number of the cell phone they are carrying.
Events of any kind require the prior written consent of “Welt der Gifte”.


General visits to the “World of Poisons” are only permitted within the agreed opening and toleration times. It is not permitted to linger on the premises outside of opening hours. We reserve the right to press charges for trespassing in the event of non-compliance.


The “World of Poisons” may only be entered with a valid admission ticket (online ticket) Every visitor must be in possession of a valid admission ticket. The admission ticket must be kept, shown on request and, if necessary, returned. for inspection. Admission tickets lose their validity on leaving the building. Children under the age of 12 and persons who do not have the necessary maturity to comply with the GTC or who require permanent supervision due to their mental or physical condition must always be accompanied on our premises by a person of legal age who is required to supervise them. The purchase of an admission ticket does not entitle the holder to a specific service (e.g. the presentation of certain animal species). We reserve the right to restrict access to certain areas in consideration of our animals or for other reasons (e.g. maintenance work). The resale of tickets and their commercial use are prohibited. Tickets purchased without authorization or misused will lose their validity. The persons concerned will be barred from entering the facility in future. We reserve the right to file criminal charges and to assert claims for damages.



For your own safety, please observe all warnings and signs. Please do not knock on windows or touch exhibits and furnishings without the prior consent of the operator. Infringements will be punished to the full extent of the law. The carrying of weapons (pistols, knives, chains, brass knuckles, etc.) is not permitted. Fire regulations must be observed at all times. No flammable, explosive, toxic or corrosive objects may be brought into the building. Persons who are recognizably under the influence of alcohol or drugs or who otherwise represent a safety risk will be refused access to the premises or must leave the building. The same applies to persons who have been banned from the premises. There is no entitlement to a refund of the entrance fee. Any criminal offense committed on the zoo grounds will be reported to the police by the operator.


For your own safety, it is forbidden to bring bicycles, running bikes, roller skates, inline skates, skateboards, scooters, Segways, motor vehicles and the like. Playing with balls, frisbee disks and balloons is also prohibited. Smoking is prohibited in our rooms. Use the waste garbage cans provided and avoid soiling the visitor toilets by throwing away or leaving hygiene articles on the floor. Please only use the waste containers provided for this purpose. Bringing and consuming alcoholic beverages is prohibited. It is prohibited to write, paint or stick anything on any part of the facilities. It is forbidden to relieve oneself outside the toilet facilities.


If you suffer damage through no fault of your own, please report the damage directly to the operator before leaving the building. Please also contact us if there is reason to believe that an incident may result in damage at a later date.
Items found must be handed in to the operator. Lost items can be requested from the operator.


Visiting the “World of Poisons” is at your own risk. The “World of Poisons” is only liable for damages, except in the case of breach of essential contractual obligations, if and insofar as it, its legal representatives are guilty of intent or gross negligence. Essential contractual obligations are those whose fulfillment characterizes the contract and on which the visitor may rely. In the event of negligently caused property damage and financial loss, “Welt der Gifte” and its vicarious agents shall only be liable in the event of a breach of a material contractual obligation, but limited to the amount of damage foreseeable at the time of conclusion of the contract and typical for the contract. The aforementioned exclusion of liability does not apply in the case of the assumption of express guarantees by the “World of Poisons” and for damages resulting from injury to life, body or health as well as in the case of mandatory statutory provisions. Visitors are liable for damages resulting from non-compliance with these GTC or any other grossly negligent or intentional behavior by them or the persons they are responsible for supervising (children, supervisees, etc.). It is forbidden to enter or stay outside opening hours. The “World of Poisons” is not liable for accidents that occur outside the opening and toleration times. The operator reserves the right to press charges for trespassing in the event of non-compliance. The “World of Poisons” is not liable for damages incurred by the visitor as a result of violations of these GTC.


Animals are not permitted. Exceptions are guide dogs and guide dogs with appropriate proof.


Please do not try to attract the attention of the animals by shouting loudly, banging on windows, etc. Do not keep sticks or umbrellas within reach of the animals. Also avoid radios and similar noise-generating sound sources.


Audio, film, photo and video recordings may only be made for private purposes. Commercial recordings are only permitted with the prior consent of the “World of Poisons”.


The display or distribution of information material of any kind without the prior written consent of “Welt der Gifte” is prohibited. The collection of donations, musical performances, the acquisition of association members or customers and political events are prohibited without the prior written consent of the “World of Poisons”. SALVATORY CLAUSE
The invalidity of individual provisions of these GTC shall not affect the validity of the other provisions. The ineffective provisions shall primarily be replaced by provisions that fulfill the
ineffective provisions as closely as possible in a legally effective manner. The same applies to
any regulatory gaps.


The invalidity of individual provisions of these GTC shall not affect the validity of the other provisions. The invalid provisions shall be replaced in the first instance by provisions that most closely correspond to the invalid provisions in a legally effective manner. The same applies to any regulatory gaps.

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